Step 1
Tap on the ‘‘Menu’’ icon.

Step 2
Tap on the ‘‘Support’’ icon.

Step 3
Tap on the ‘‘e-Mail: Database’’ option.

Step 4
On the ‘‘Message’’ part, add a brief description of the problem and then tap ‘‘send’’ to complete the process.

Video link
Tap on the ‘‘Menu’’ icon.

Step 2
Tap on the ‘‘Support’’ icon.

Step 3
Tap on the ‘‘e-Mail: Database’’ option.

Step 4
On the ‘‘Message’’ part, add a brief description of the problem and then tap ‘‘send’’ to complete the process.

Video link