Issue Access Token Not Found.

Access Token not found issue description

The “Access Token not found” error occurs when QuickBooks Online fails to validate the authentication token sent by the OIS system, which is required to transfer, read, or write information within the platform.

This guide provides the steps needed to quickly and effectively resolve this issue, ensuring proper communication between OIS and QuickBooks Online.

1. Log in to OIS Central, making sure to enter the correct credentials.

2. In OIS Central, at the top right corner, click on the downward arrow next to the word Welcome.

   

3. After clicking on the arrow, a menu will be displayed. From this menu, click on the ‘QBO SYNC’ option.

4. Once you are on the QBO SYNC login screen, enter the appropriate credentials.

   

5. Once inside the OIS SYNC platform, click on the MENU option (represented by an icon with three horizontal lines), then select Connect, and finally choose QuickBooks Online Settings.

   

    

   6. Once you are in the OIS SYNC MENU and see the error "Access Token not found", follow the steps below: 

   Option 1:

    Click on the ‘Refresh Token’ option. This should update the authentication code and resolve the connection issue with QuickBooks Online (see image)

   

6. Option 2: If Option 1 does not work, then proceed with the following steps:
7. Click on the ‘Disconnect’ option. (See IMG 1)
8. On the next screen, click on ‘Connect to QuickBooks’. (See IMG 2)
9. Enter the credentials of the QuickBooks Online account that will be linked to QBO SYNC. (See IMG 3)
10. Note: The QuickBooks Online user must have either a ‘Primary Admin’ or ‘Company Admin’ role.
11. When you see the screen displaying ‘Connecting OIS Connect’, click on the ‘CONNECT’ option. (See IMG 4)

12. After successfully re-establishing the connection, you will see the message: ‘QuickBooks Online Status: Connected’. (See IMG 5)

    IMG 1

    

    IMG 2

    

    IMG 3

    

    IMG 4

    

    IMG 5

    

     

     

    Watch Video here: